Franchisee Satisfaction Report

For anyone researching a franchise, Franchise Business Review knows how important it is to get feedback from current franchisees. To expedite this process, we conducted an independent survey of Snap-on Tools franchisees on their satisfaction.

All active franchisees were invited to participate in the survey. 961 franchise owners elected to participate (approximately 20%). The survey was completed on March 2009.

Franchisee Satisfaction Snapshot

• 1
  poor
• 2
  average
• 3
  good
• 4
  very good
• 5
  excellent
• avg
  rating

Training & Support

3.4

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Franchise System

3.6

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Relationship

3.7

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Financial Opportunity

3.4

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General Satisfaction

3.8

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Overall (average)

3.6

Snap-on Tools has the #1 market share position in the industry and our tools are universally recognized by professionals as the absolute highest quality tools in the industry. Snap-on franchisees are in the enviable position of selling exclusive, premium products to their customers that were ranked number one in every category – Hand tools, Power Tools, Tool Storage and Diagnostic Equipment – in a recent independent survey by Frost and Sullivan of U.S. automotive technicians.

Snap-on Incorporated has more than 19,000 products, operates in more than 130 countries and employs approximately 11,600 people worldwide. Snap-on also has a franchise network of more than 4,000 franchisees. Headquartered in Kenosha, Wisconsin, Snap-on is a leading global developer, manufacturer and marketer of tool and equipment solutions for professional tool users. Snap-on Incorporated is a $2.8 billion, S&P 500 company whose product lines include high-quality hand tools and tool storage solutions, diagnostic equipment, information and management systems, and “under-car” shop implements like hydraulic lifts and tire changers. Snap-on serves technicians in the auto, marine, and aviation industries, vehicle manufacturers, utilities, and government and industrial organizations.

The Snap-on franchise opportunity compares favorably to other franchise offerings in a variety of ways. Cost of entry is very competitive, products are best in class and the customer base is already established.

World Class Brand: Recognized the world over by professional tool users.

Industry Leader: Snap-on is universally recognized by professionals as the absolute highest quality tools in the industry ranked number one in every category in a recent Frost and Sullivan survey.

Not Tied to Real Estate: The benefit of a mobile tool store is just that: it's mobile. No building codes to comply with and no fixed site expenses like percentage rent and leasehold improvements.

History of Success: Snap-on has built a proven business model of success that has lasted decades longer than most of our competitors.

Built-in Customer Base: Each franchisee receives a protected, surveyed list of calls of potential professional tool users.

In-house Financing: Get help with your franchise purchase from a team of financing experts that understand the business you are buying.

Proven Operating System: With almost 90 years of experience, Snap-on has developed a solid operating system for its franchisees to use.

Franchises Available Worldwide: Snap-on has franchises available in the U.S. as well as several other countries including United Kingdom, Japan, Australia, Canada, Netherlands, Belgium, Germany, South Africa, Puerto Rico and Guam.

Vet-Fran Member: Ask about our discount for qualified military veterans.

If you have a desire to Be In Business With the Best, please complete the information request form here or visit our website at www.snaponfranchise.com.
 

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