Register

Franchise Business Review cordially invites you to participate in the 5th Annual 2010 Franchisee Satisfaction Awards. Join nearly 500 leading franchise brands, representing over 100,000 franchisees, competing for the most exclusive award in franchising.

Give us a call at 866.397.6680 to register or have a representative contact you at your convenience by completing the form below.

Eligibility

The awards are open to all North American based franchise companies with a minimum of 10 operating franchisees that have been in operation a minimum of one year. Participating companies must also be actively recruiting new franchisees within the U.S. Registrants are required to submit a current franchise disclosure document (FDD) as part of their registration.

Process

Once your registration is confirmed, Franchise Business Review staff will contact you to explain the details of the process and schedule the independent survey of your franchisees. The standard survey process is conducted online with franchisees being invited to participate via email. Each participating company will provide Franchise Business Review with a contact list of their franchisees with email addresses. For companies where email contact is not a viable option, Franchise Business Review offers telephone, direct mail, and fax survey options for a fee.

Franchise Business Review contacts each franchisee and invites them to participate in a franchisee satisfaction survey. The online survey process takes 10-15 minutes for a franchisee to complete. Several email reminders will be sent to any "non-completed" franchisees to encourage participation in the survey.

The average survey project takes approximately 30 days to complete. Franchise Business Review averages a 50 — 70% completion rate via email. Optional phone follow up services are available for systems that wish to increase their franchisee participation.

All surveys must be completed by Friday January 22, 2010 to be eligible for the 2010 awards. Participating companies will be notified of their award status by Friday, January 30, 2010. The awards presentation will be February 6-8 at the annual IFA Conference in San Antonio. Award winners will be posted on the TopFranchises.FranchiseBusinessReview.com website following the award presentations.

Results

Every company that participates in the annual Franchisee Satisfaction Awards will receive their overall Franchisee Satisfaction Index (FSI) rating after the survey process is completed. This completely private information will allow you and your franchise team to benchmark your system against the industry, compiled from aggregate data from over 400 franchise companies.

Additionally, you have the option to purchase a detailed franchisee satisfaction report on your company. Our detailed reports include an in-depth breakdown of each question we ask your franchisees, along with both quantitative and qualitative data on each franchisee participant. Franchise Business Review's custom analysis tools allow you to slice and dice your franchisee satisfaction survey results by many different criteria, looking at geographic trends, differences by franchisee tenure and more. We also provide many custom reporting options to help your extract the most value from your survey results.

Sample Reports

Summary Report A high level view of your results — excellent for sharing with candidates. Sample PDF	Benchmark Report Comparison of your results versus our exclusive industry-wide benchmarks. Sample PDF
Franchisee Satisfaction Index (FSI) A tangible and measurable indicator of your level of satisfaction. Sample PDF	Detail Report Your complete survey results in an easy-to-read format. Sample PDF