Creating a Best-in-Class Franchise Support System

by Franchise Business Review

Creating a Best-in-Class Franchise Support System
Franchise Business Review and Dave Hood
to share tips and strategies during Franchise Performance Webinar Series
September 2 – September 17

PORTSMOUTH, New Hampshire (September 11, 2009) – Franchise Business Review, a national franchise market research firm based in Portsmouth, NH, announces the fifth in their six operational sessions released last week, Creating a Best-in-Class Support System, presented by Dave Hood, President, The iFranchise Group.

This fifth Power Session is part of their 2009 Franchise Performance series of Webinars, Best Practices in Franchise Operations to Kick-Start System Performance and Profitability. In this session, Dave will inform participants about internal, structural improvements that will enhance your franchisee/franchisor communication system, creating a solid support system that works effectively for both sides. The session is on Wednesday, September 16th from 1-2pm EST.

The series is being produced by Franchise Business Review, with sessions presented by seven executive franchise professionals, along with Dave Hood, including John Hayes, Ph.D, David Handler, Founder/The Coach, Success Handler, LLC; Franchise Expert and Author; Joe Mathews, CFE and Founding Partner, FPG.; Greg Nathan, President & CEO, Franchise Relationships Institute; Rick Arevalo, President, Aussie Pet Mobile; Brian Spindel, President & COO, Postnet Postal & Business Services; and Dan Steward, President, Pillar to Post.

The entire series will be focused on topics ranging from overcoming the psychology of fear in your franchisees, to creating a top-tier franchise support system, as well as tips for improving your own performance as a franchisor. The series is guaranteed to enhance your company’s operations and the help grow the number of franchisees. The sessions are live and recorded on Wednesdays, September 2nd, 9th, and 16th at 1pm ET and Thursdays, September 3rd, 10th, and 17th at 4pm ET.

The Franchise Performance Webinar Series is targeted to CEOs, COOs, Directors of Operations, franchise support staff, franchisees and anyone else charged with building franchise unit performance and profitability. For more information, presenter bios and registration details, please visit: http://tour.franchisebusinessreview.com/events

About Dave Hood
Mr. Hood has held senior management and consulting positions within the franchising and retailing industries since 1988. He is an expert in areas of franchise development and implementation, franchisee relations, retail management, site selection, international business and strategic planning. Over an eight-year period, Mr. Hood directed the franchised expansion of Auntie Anne’s Soft Pretzels. Mr. Hood has also consulted with a wide range of franchise and retail organizations in the US and abroad, including, Amoco, Armstrong World Industries, Denny’s, Subway, Allstate Insurance, and Haagen-Dazs among others. He is a past Board Member of the IFA’s Supplier Advisory Forum.

About Franchise Business Review
Franchise Business Review (FBR) is a national franchise market research firm that specializes in franchisee, customer and franchise buyer satisfaction. FBR has researched over 400 of today’s leading franchise brands and publishes various guides and reports on franchise performance. Franchise Business Review is headquartered in Kittery, ME and can be reached at 866.397.6680 or by visiting their websites at http://www.FranchiseBusinessReview.com or http://www.FBR50.com.

Media Relations Contact:

Kyle Stites, Marketing Coordinator
Franchise Business Review
Portsmouth, NH
866.397.6680
kyle@franchisebusinessreview.com

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