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NEWS | May 11, 2012

Franchise Business Review Launches Search for Top Food Franchises

Franchise Business Review is looking for the best and brightest in food franchising as part of its 2012 Food Franchise Study and Awards. This national project looks at franchisee satisfaction at some of the country’s most popular franchise brands and honors the top franchisors with designation as a Franchise Business Review Top Food Franchise.
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SECTOR REPORT | April 26, 2012

Senior Care Franchise Report 2012

Franchise Business Review's special report Senior Care Franchises offers a high-level look at the senior care/home care franchising sector. We explore what services the sector provides, what’s involved from an investment standpoint, what the “typical” franchisee looks like, and how franchisee satisfaction in the sector has fared in the past year. We also identify the top senior care franchises based on our franchisee satisfaction research.
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ARTICLE | April 12, 2012

Honest-1 Brings New Blood to Auto Repair Business

The Honest-1 Auto Care franchise opportunity is a general service shop, offering primarily oil changes, brake checks, and other basic services — but two things distinguish the garage from competitors. The tastefully appointed lobby is comfortable and has a fully-stocked play area for children, a coffee maker with French vanilla capuccino and free wi-fi. Two weeks ago, Tom Dombrock and Fred Haynes debuted their latest venture with an Honest-1 Auto Care franchise — an eco-friendly auto repair shop that caters specifically to women.
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ASK FBR | March 19, 2012

How long have you been researching a franchise opportunity?

Franchise Business Review wants to know what you're doing in order to find that right "fit", and encourages all those interested in starting their own franchise to answer this simple question - how long have you been researching a franchise opportunity? (Click here to share) 
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Home > Resources

Franchise Leaders Speak Out: Strategies for Building Strong Franchisee Relations

by Eric Stites for Franchising World

It’s no secret that good franchisee relations lead to franchisee satisfaction, which leads to generally strong businesses. Satisfied and engaged franchisees work harder, promote the brand better to customers and other franchisee candidates, and ultimately make more money for franchisors and themselves.

Every year, Franchise Business Review surveys thousands of franchisees from hundreds of franchise brands to determine the top franchises when it comes to franchisee satisfaction. Leadership—specifically communication from leadership—is an area that often receives the lowest score in that survey—even among the best companies. Poor communication from the top can result in breakdowns in franchisee relations, disrupting productivity and affecting the bottom line.

Here, six leaders from some of the top-performing brands—including Brian Petranick, president and COO of Right at Home; Tony Avila, CEO of Voodoo BBQ and Grill; Don Fox, CEO of Firehouse Subs; Heidi Ganahl, CEO of Camp Bow Wow; Mike Good, CEO of Sotheby's International Realty; and Sam Ballas, CEO of East Coast Wings—share what they’re doing to ensure good top-down communication and, ultimately, strong franchisee relations.
 

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