FRANCHISE REVIEWS »

Independent franchisee satisfaction reviews of today's top franchise opportunities

ADVERTISEMENTS

FBR FEATURES »

ARTICLE | February 3, 2012

Featured Franchisee: Steve Boos, Home Instead

Home Instead Senior Care franchisee Steve Boos has always followed his heart in business, starting when he worked in the paper industry for a company that was focused on reducing waste in paper manufacturing. So it’s not surprising that a stint in the Army Reserves and a year in Iraq drastically changed his career path.
more >   comment (1)

NEWS | January 11, 2012

Padgett Business Services Joins Frantopia as Business Partner

Franchise Business Review announced today that Padgett Business Services, which offers financial services to small businesses, has become a business partner and content expert for Frantopia, FBR’s social networking and business resources site.
more >   comment

SECTOR REPORT | November 1, 2011

Veterans Report 2011

Veterans and Franchise Report 2011Although many organizations have set out to look at the “best” franchise opportunities for veterans, until now, none of these listings included data on actual veteran franchisee satisfaction and performance—perhaps the most telling data of all. Franchise Business Review’s Veterans and Franchising 2011 is the first report to look at which franchise opportunities are most veteran-friendly based on franchisee satisfaction.
more >   comment (2)

ASK FBR | June 15, 2010

What are some of the best cleaning franchises?

There are plenty of franchise opportunities in the cleaning services and maintenance sector. They vary by many aspects including investment level, commercial vs. residential services, the amount of support the franchisor supplies and several other factors...
more >   comment
Home > Resources

Franchisees More Optimistic

by Greg Nathan

How to help franchisees feel more optimistic about the future.

1. Create a positive environment around you. Be optimistic -it's contagious.
2. Share success stories and case studies on what has worked within the system - use stories franchisees can relate to.
3. Help franchisees set realistic short term goals so they can experience success.
4. Give positive recognition and recognize small, positive steps that signal progress. For instance saying "you're doing a great job with ..."
5. Show positive statistics for the company that demonstrate encouraging results.
6. Develop camaraderie among franchisees - facilitate get togethers and positive communication between them.
7. Provide monthly updates - company statistics, projects, initiatives, goals - with congratulations and recognition to specific people.
8. Create a plan that franchisees can relate to and buy into. They need to feel they have a direction for the future.
9. Benchmark the most successful franchisees and help other franchisees implement the techniques used to reach those benchmarks.
10. Connect franchisees with others who are or have been in their situation - carefully select who you connect them with.
11. Select franchisee of the month - meet with them to gain their best practices and circulate these to all franchisees.
12. Recognize franchisees for attitude and results in newsletters - select people who may not be the obvious ones. Also reward improvement and long-serving staff.
13. Have your President deliver monthly webinars on the state of the business.
14. Help develop their confidence at a personal level. Confidence on the inside builds results on the outside.
15. Manage negative events or news - don't suppress it - just frame it in a positive way.
16. Treat problems as opportunities to improve.
17. Reward everyone in a team - not just individuals. Let them all enjoy and bask in a sense of achievement.
18.Show them their problem is your concern.

-Greg Nathan
Franchise Relationships Institute
SPEAK!

 

You must register to post a comment. Registration is quick & easy. If you are already an FBR member, click here.
First Name:
Last Name:
Email:
Password:
Confirm Password:
Receive updates, notifications and special offers from Franchise Business Review
 
Comment:
Verification Sum: 1 + 6