Heaven's Best Awarded Top Honors Third Year in a Row

by Cynthia Adams

Franchisee satisfaction highest among Heaven’s Best owners for three years since 2006

Kittery, ME (March 7, 2008) – Owners of Heaven’s Best carpet cleaning franchises are happy and for the third year running their feedback and franchisee satisfaction has helped the company win the 2008 Franchisee Satisfaction Award presented by Franchise Business Review.

“Once again, we are honored to receive the Franchisee Satisfaction Award. For three straight years, we have heard from our franchisees and their feedback has kept us at the top each year.” said Cody Howard, CEO of Heaven’s Best Carpet Cleaning. “With the help of Franchise Business Review, we can continue to build on franchisee satisfaction and maintain Heaven’s Best leadership in the industry.”

“Keeping franchisees satisfied is not an easy task especially for three years in a row; Heaven’s Best recognizes the importance of franchisee satisfaction and works to maintain its leadership role,” says Eric Stites, Founder and President of Franchise Business Review. “Tracking franchisee satisfaction has helped Heaven’s Best and all of our clients continually keep their current franchise owners’ need in the forefront and create a desirable investment opportunity for potential candidates.”

To measure franchisee satisfaction, Franchise Business Review surveyed franchisees from 325 franchise companies, representing 45,000 franchisees. Franchises were evaluated in five areas: Training & Support, Franchise System, Franchisor/Franchisee Relations, Financial Opportunity and Overall Satisfaction. Franchisees were asked a series of questions in these areas and then rated their franchisor on a scale of 1 (poor) to 5 (excellent). All franchisees from each participating franchise company were invited to take the survey. The average rate of participation was 50%, with some franchise companies achieving as high as 100% participation from their franchise owners.

Franchise companies utilize this information to establish best practices within their organizations, gauge the growth potential of existing franchisees and educate potential candidates about the investment opportunity.

Franchise Business Review has published the 2008 Franchisee Satisfaction Awards results at http://www.FBR50.com. Awards were given to the top franchise companies with the highest levels of franchisee satisfaction.

About Franchise Business Review
Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects leveraging proprietary survey processes and software, as well as industry-wide studies of franchisee satisfaction open to all North American franchise companies. Franchise Business Review is headquartered in Kittery, Maine and can be reached at 866-397-6680 or by visiting their company websites at www.FranchiseBusinessReview.com or www.FBR50.com
 

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