Franchisee Satisfaction Report
For anyone researching a franchise, Franchise Business Review knows how important it is to get feedback from current franchisees.
To expedite this process, we conducted an independent survey of Handyman Matters franchisees on their satisfaction.
All active franchisees were invited to participate in the survey. 61 franchise owners elected to participate (approximately 75%). The survey was completed on February 2008.
Franchisee Satisfaction Snapshot
- 1
poor
- 2
average
- 3
good
- 4
very good
- 5
excellent
- avg
rating
Training & Support
3.3
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Franchise System
3.9
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Relationship
4.3
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Financial Opportunity
3.4
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General Satisfaction
3.8
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Overall (average)
3.8
Franchise Opportunity Overview
Founded 1997, the top franchise in the home repair & improvement industry today. We provide ultimate customer service to both residential and commercial customers doing small to do lists all the way to remodeling. We start by earning the trust of our customers which leads to larger projects on the remodeling side. At Handyman Matters, we guarantee that you will receive our highest quality workmanship with the dedication, integrity, and courtesy every customer deserves.
Our national commercial base of 900 plus relationships with large companies such as BlockBuster, Starbucks, Radio Shack, CompUSA, Victoria's Secret, ToysRus, Burger King, & Best Buy for normal upkeep & predictive maintenance of their buildings. Our goal is to change the face of this industry to a more positive, marketing safety and reliability as our #1 job. Model offers owner ability to create multiple back doors to generate multiple revenue streams of both commercial & residential from day 1 that are fully turn-key in our franchise system today.
We embrace community service and understand that our talents go a long way when combined with other businesses and citizens to complete projects. Each quarter our corporate staff engages with a non-profit to model the community leadership way. From Habitat for Humanity to local food bank service, Handyman Matters continues to live their values of service and family.
As a professional handyman business, Handyman Matters provides tremendous diversification in the services we offer our customers.
The remodeling contractor universe is no longer the only way to accomplish home repairs, maintenance, and replacements. Handyman Matters offers a great variety of products and services. Because of this variety, the franchisee can build their business on working repeatedly with a satisfied customer and their referrals.
Our business model is unlike a contracting business. Handyman Matters is a management, marketing, and scheduling model– no salespeople or estimators are necessary. We use cash flow accounting because payments are made at the time of service by check, cash or credit card.
Trust is always on the minds of our predominantly female customers. Our craftsmen have all successfully passed a rigorous background check before they are hired. Our ongoing training enhances their understanding and respect for a customer’s home. Our craftsmen are employees of Handyman Matters franchisees. We hold high expectations and demand a professional attitude that is developed by using the loyalty of employment rather than sub contracting piecework.
What sets Handyman Matters apart is our strong technical tools & support team. We have developed a proprietary web-based scheduling program that strives to be the gold standard for the industry. This support allows franchisees to document and control all the data necessary to efficiently run their business.
The handyman business in the future will not be an extension of the decades before. It promises to work with a “retailing of services” concept that requires combining the management skills of other businesses with the hands-on talents of craftsmen.
A key indicator this is a business for you - You hold confidence in sales skills and have an aggressive, competitive personality with a desire to always win. You have a ‘Big Picture’ personality and a passion to build an organization around you. You are an Executive Manager with natural talent to lead, delegate & empower others. You desire to help in your own community, particularly with seniors. You are attracted to an opportunity that has an exit strategy built in with the idea of working on the empire not in the empire.
- * Networking skills for B2B and B2C.
- * Investment parameters $95K-$105K.
- * 3 different territory options available.
- * Home Based to begin with.
Contact Information
Handyman Matters
Handyman Matters Franchise Corp.
12567 West Cedar Drive, Suite 105
Lakewood, CO 80228
Phone: 888.448.3451
Franchise Sales Contact:
Careyann Larson
Email: careyann@handymanmatters.com
Company Profile
Financial Requirements
Startup Investment: $90,000 - $105,000
Cash Requirement: $50,000+
Net Worth Requirement: $175,000
Company
Year Founded: 1997
Franchising Since: 2001
Total Franchisees: 100
Total Locations: 151
Areas Franchising
- Canada
- International
- National
Franchisee Feedback
“Corporate is always striving to make us the best handyman service in the world.”
“We have a dynamite business model and a franchisor that shows a ton of savvy and energy on continuous improvement. I know that they take a lot of flack from some of the more aggressive franchisees. They are doing the right things.”
“Handyman Matters will become #1 in its field in a very short time. The electricity that was evident at the convention was great. The other franchisees have been supportive and share knowledge where they can. It's really neat. We are all competing, but are willing to share our competitive edge. You tell me that's not a formula for success!”